Privacy notice

Churchdown Osteopaths provide osteopathic treatment for patients with all types of health conditions indicated for osteopathic care. The practice also offers counselling.

When you supply your personal details to this clinic they are stored and processed for 4 reasons. The terms in bold in the text below are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation (GDPR), ie the law;

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment. You will be asked to sign a consent form to allow us to collect and store your personal data.
  2. We have a ‘Legitimate Interest’ in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. This again constitutes ‘Legitimate Interest’, but this time it is your legitimate interest.
  4. Provided we have your consent we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your medical records are stored on paper in the office, which is always locked out of working hours as well as the whole building being securely locked. Contact information is stored electronically on our office computers, which are password protected. Backup of data is stored on encrypted memory sticks away from the premises.

Your data is always held securely and is not shared with anyone not involved in your treatment without your written consent, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we do everything we can to make sure that only the people who can access that data have a genuine need to do so. In the event that you wish to make a complaint about how your personal data is being processed by Churchdown Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the Information Commissioner’s Office.

Contact details:

Churchdown Osteopaths:  Jo Edwards, Practice Manager, 102 Chosen Drive, Churchdown, Gloucester GL3 2QU, telephone 01452 714511 or email: churchdownosteopaths@btconnect.com

Information Commissioners Office

Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113